FAQ

• You may always view the items you have added to your cart by clicking "view cart" green button on the side.
• You may also checkout by clicking on the "checkout" hyperlink located below your shopping cart page.

• We will notify you via e-mail the approximate date the item is expected to be available for shipment.
• You may also cancel the backorder.
• Credit card orders will automatically refunded if we are unable to ship you order within 7 days.
• Any changes will be reflected in your order total as well as your shipping confirmation.

• A single purchase item, after payment has been cleared and received, usually we ship out within 24 hr.
• Delivery Within US, USPS Priority Mail Service usually takes 2-5 business day.
• International; USPS GLOBAL PRIORITY usually takes 4-7 business day.
• Pre-order / Back-order; Approximate delivery date Will be noted or notified.
• All Tracking numbers usually are generated within 24-48hr. after payment is received. You can actually check on the status of your order(s) by visiting on our site.

• VISA, MASTER CARD & AMERICAN EXPRESS. =

• United States Postal Service money orders.
• E-Check (normally it takes 5-7 business day to clear)
• Certified bank Cashiers checks.
• Other payment methods may be arranged.

Thank you for shipping at Fashionmonsters.com! Our exchange and return Policies are stated below:

To be eligible for an exchange, credit or refund, the merchandise must be returned unworn with tags intact and must be accompanied by the original packing slip and your note (if applicable).

* We must receive your return item(s) within 30 days of receipt. * Some products are non-returnable for hygiene reasons. These products are clearly stated on it's listing. * Returning item(s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insured for the value of the goods. * Note: S&H fee is non-refundable.
(You may exchange the item for a different size / color if preferred. )

For exchanges;

• Clearly write a style, size, & color on a note for any new items you'd like in exchange.
• We will send in-stock items right away and credit you for your return once item is received at our warehouse.
• International Orders: Unfortunately, we are unable to offer free shipping on returns & exchanges.

• The cost of returning the item to us is your responsibility.
• Sending item back is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please mail back the item to the return address;

FASHIONMONSTERS.COM

201 W.GARVEY AVE 102-325
Monterey Park, CA 91754
USA

* S&H fee is non-refundable.

• Shipping cost is based on several factors, including total cost of items, the weight of the package, and the destination.
• Add your selected items to your cart. Proceed to checkout where you will be asked your preferred method of shipping.
• Enter destination Zip code. This will display the cost for shipping that specific package on that particular day.
• To calculate the cost of shipping a package internationally, you must first register on our site.
• We ship item using; USPS PRIORITY, USPS GLOBAL PRIORITY, USPS GLOBAL EXPRESS on few occasion we might use UPS and Fedex too.
• Wholesale items s&h will be noted on the listing. Depending on quantity of your order. (please contact us for further inquiry.)

• You will receive an order confirmation once your order has been successfully transmitted.
• In addition, a shipping confirmation e-mail will be sent once your order has been shipped.
• This confirmation will include the tracking number for your package.
• You may check the status of your order at anytime by visiting�'my account'�� on the menu bar at the top of any page.
• Once you login to your account using your email address and password, click on 'Order History'�� to view past orders and current orders that you have placed.
• From here you can determine when your order actually leaves Fashionmonsters.com

We ship worldwide.

• For Domestic, we are using USPS Priority Mail with Delivery confirmation. All items ship out within 1-2 business days of payment verification with an approximate in-transit time of 2-3 days.

• For International, we are using USPS Global Priority / Global Express Priority Mail Service.

• Simply click on 'my account'�� and you will be provided with a direct link that will walk you through the process.
• If you have never purchased from us before, you must register with us to place an order.
• If you already have items in your cart and are ready to complete your order, simply click on 'checkout', and this will automatically direct you to our register page.

• Orders placed Monday-Friday before 4 PM PST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification.
• All orders placed after 4 PM PST will begin processing the next business day, and ship within 48 hours.
• Orders placed on Friday after 4 PM PST will begin processing on the following Monday.
• Fashionmonsters.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

• DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS AND HOLIDAYS